Policies & Procedures

The following standards for customer policies and procedures have been developed and implemented to clarify the schedule of charges which are in addition to the basic trip rates for ground transportation. Please share this information directly with your travel coordinators and travelers. Thank you.

*please note all prices are base prices only and do not include taxes, tolls, gratuities,
surcharges, etc.*

Airport Waiting Time Rates**
Sedan $15.00 per half-hour
11 pass Van $25.00 per half-hour
17 Pass Van $40.00 per half-hour
** No charge first 45 minutes; half increments thereafter.

On-Site Waiting Time Rates**
Sedan $25.00 per half-hour
11 pass Van $25.00 per half-hour
17 Pass Van $40.00 per half-hour
** No charge first 15 minutes; half increments thereafter.

Surcharges
Transportation Surcharge - 10% of base rate on all trips**
Extra stop - Sedan $20.00 per stop (local to office)
Extra stop - Limousine/Van Per trip basis
Scheduled service between 12:00midnight and 5:59am** $10.00
Scheduled service on:**
Easter Sunday
Thanksgiving
Christmas Day
After 12noon on:
Christmas Eve
After 6pm New Year's Eve
$25.00 per reservation
Tolls** As incurred
Gratuity 20% on all vehicles
Parking** As incurred
** No gratuity charged on these surcharges.

Fees Incurred for Invalid Credit cards, Chargebacks, Denials
There is a $25.00 fee for any chargebacks/denials which are proen to be unsubstantiated, and actually are valid charges.

Flight Arrival Procedures
Arriving passengers are met in BAGGAGE CLAIM of their assigned terminal. Passengers arriving on International Flights are met outside of CUSTOMS.

Cancellation Policy
A Cancellation Fee equal to the total trip cost including gratuity will be charged for any cancellation that is made less that 2 hours before the scheduled pick up. All out of state pick ups require 4 hours notice (including JFK Airport, LaGuardia Airport, and New York City). Regal Limousines & Car Service is NOT responsible for passenger flights which are missed, cancelled, diverted, and/or delayed or any other incident that results in failure to comply with the required cancellation policy. We will exact our best efforts to fulfill client needs, in these instances, subject to wait time fees or late cancellations and re-bookings, without detriment to other reserved clients.

No show Policy
A No-Show Fee equal to the trip cost plus applicable waiting time, tolls parking and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made.

Deposit Policy
A deposit of $100.00 is required on reservations for weddings, proms, night on the towns, and all hourly charters. All deposits are non-refundable and non-returnable. A credit card authorization form and liability form is also required before reservations are accepted.

Reservation Policy
Reservations may be booked 24 hours a day, 7 days a week, and 365 days a year. Reservations, changes or cancellations may be made by calling our reservation number: Nationwide at 1(800)223-1023 or Locally at 1(732)727-0333. Reservations are accepted up to 24 hours in advance. Less than 24-hour notice is subject to availability.

Payment Procedures
Cash or credit card (American Express, Visa, Master Card, Diners Club, and Discover) are the standard accepted and agreed upon payment methods. Charges will reflect costs incurred while performing transportation services for reservations placed with Regal Limousines by the customer, its agents, and any individuals requesting transportation as an authorized employee of the customer and will reflect costs including but not limited to trip charges, tolls, parking, gratuity and cellular telephone charges.

Regal Limousines & Car Service will invoice customers on a requested and pre-approved basis upon completion of the reserved transportation with payment due upon receipt of invoice.

1-800-223-1023

Please Contact Our Office For Additional Information
Nationwide: 1 (800) 223-1023 Local/Outside of USA: 1 ( 732) 727-0333

 Providing Quality Ground Transportation Since 1984

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